Empowering Media: Customer Service Blog http://www.supportem.com/blog Customers can get the most current information available about outages maintenance, or other known issues. Articles of related interest are also posted here. Tue, 06 Jul 2010 20:47:04 +0000 en hourly 1 http://wordpress.org/?v=3.0 CentOS 5 Kernel Upgrade – All Nodes and Instances http://feeds.empoweringmedia.com/~r/supportem/~3/ZMMy_EVXCgY/356 http://www.supportem.com/blog/article/356#comments Tue, 06 Jul 2010 20:47:04 +0000 Larry http://www.supportem.com/blog/?p=356 We will be upgrading all CentOS 5 nodes and instances to the latest kernel on July 10th 2010 from 10PM – 11:45PM EST.  Downtime will be no more than 15 min per instance and will affect all instances on each node.

]]> http://www.supportem.com/blog/article/356/feed 0 http://www.supportem.com/blog/article/356 Scheduled Network Maintenance for Data Center #1 http://feeds.empoweringmedia.com/~r/supportem/~3/X4mFljx6R_M/353 http://www.supportem.com/blog/article/353#comments Fri, 25 Jun 2010 15:59:29 +0000 Larry http://www.supportem.com/blog/?p=353 Our data center provider, Level 3, will be performing an upgrade to their network on Friday July 2nd, 2010 from 12:00 AM EST – 6:00 AM EST.  If downtime is to occur, it is expected to be no more than 15 minutes.

]]> http://www.supportem.com/blog/article/353/feed 0 http://www.supportem.com/blog/article/353 Experiencing Email Delays with Anti-Spam Service http://feeds.empoweringmedia.com/~r/supportem/~3/d7xctCL8Mao/350 http://www.supportem.com/blog/article/350#comments Wed, 19 May 2010 16:32:23 +0000 Larry http://www.supportem.com/blog/?p=350 We are noticing some delays occurring with data center #1 anti-spam service.  We are looking into the issue and should have it resolved soon.

]]> http://www.supportem.com/blog/article/350/feed 0 http://www.supportem.com/blog/article/350 Upgrading CentOS 5 Instances http://feeds.empoweringmedia.com/~r/supportem/~3/xyi2q22N0Tg/347 http://www.supportem.com/blog/article/347#comments Mon, 17 May 2010 15:03:52 +0000 Larry http://www.supportem.com/blog/?p=347 We will be upgrading all CentOS 5 instances to the latest 5.5 version.  We will perform the upgrade on May 22nd from 10:00 PM till 11:45 PM EDT.  Downtime is expected to be no more 15 minutes per instance.

For those curious, you can find out the new features here:

http://lists.centos.org/pipermail/centos-announce/2010-May/016638.html

]]> http://www.supportem.com/blog/article/347/feed 0 http://www.supportem.com/blog/article/347 Kernel Upgrade for CentOS 4 installs http://feeds.empoweringmedia.com/~r/supportem/~3/3qto5Wpvhtg/344 http://www.supportem.com/blog/article/344#comments Wed, 12 May 2010 13:28:39 +0000 Larry http://www.supportem.com/blog/?p=344 On May 15th 2010 from 10:00 PM – 11:45 PM EDT we will be performing a kernel upgrade on all CentOS 4 installs.  Downtime should be no more than 15 min per instance.

]]> http://www.supportem.com/blog/article/344/feed 0 http://www.supportem.com/blog/article/344 Kernel update for CentOS 4 and 5 installs http://feeds.empoweringmedia.com/~r/supportem/~3/3XhzjOvjAk8/341 http://www.supportem.com/blog/article/341#comments Mon, 22 Mar 2010 12:44:32 +0000 Larry http://www.supportem.com/blog/?p=341 On Tuesday March 23rd 2010 at 10P – 12A EDT we will update CentOS 4 & 5 to the latest kernel.  Downtime per instance should be no more than 15 minutes.

]]> http://www.supportem.com/blog/article/341/feed 0 http://www.supportem.com/blog/article/341 node01.dc1 crashed http://feeds.empoweringmedia.com/~r/supportem/~3/9fjXLSHoqeM/339 http://www.supportem.com/blog/article/339#comments Wed, 03 Mar 2010 12:48:09 +0000 Larry http://www.supportem.com/blog/?p=339 node01.dc1 crashed.  We power cycled the machine and brought the instances back up.  If it occurs again, we will start replacing hardware in the machine.  Downtime was approximately 10 minutes.

]]> http://www.supportem.com/blog/article/339/feed 0 http://www.supportem.com/blog/article/339 Scheduled downtime for DC 1 on February 21, 2010 http://feeds.empoweringmedia.com/~r/supportem/~3/sGkDi5sdrVo/335 http://www.supportem.com/blog/article/335#comments Sun, 21 Feb 2010 23:39:01 +0000 Larry http://www.supportem.com/blog/?p=335 On February 21, 2010 from 10 PM EST – 12 AM EST data center #1 may experience some downtime.  This is to investigate the downtime that occurred two weeks ago.  The downtime should be intermittent, and each downtime should last no more than 5 minutes each.  We apologize for any issue this may cause.

]]> http://www.supportem.com/blog/article/335/feed 1 http://www.supportem.com/blog/article/335 Upgrade CentOS 4 to Latest Kernel http://feeds.empoweringmedia.com/~r/supportem/~3/Ss8z3984ZRs/333 http://www.supportem.com/blog/article/333#comments Wed, 17 Feb 2010 01:34:48 +0000 Larry http://www.supportem.com/blog/?p=333 On Wednesday February 16th at 10p – 12A EST we will be upgrading all instances running CentOS 4 to the latest kernel.  Downtime per instance should be n0 more than 15 minutes.

]]> http://www.supportem.com/blog/article/333/feed 0 http://www.supportem.com/blog/article/333 DC1 power failure http://feeds.empoweringmedia.com/~r/supportem/~3/d8sN_W89has/329 http://www.supportem.com/blog/article/329#comments Wed, 10 Feb 2010 09:27:26 +0000 Larry http://www.supportem.com/blog/?p=329 Data center #1 experienced a power failure on one of the PDUs within our cabinets.  The downtime occurred at approximately 1:30AM EST.  The power was lost in the cabinet in which controls our firewalls and core routers.  As any proper setup, we have a redundant (what’s called N+1 in network speak) setup.  The issue was the primary firewall lost power and the backup firewall did not become active.  We are investigating the issue and will schedule downtime in the future to test and determine what was the root cause.  We will ensure this does not happen in the future and we apologize for any issue this may have caused.

]]> http://www.supportem.com/blog/article/329/feed 2 http://www.supportem.com/blog/article/329